Spongle Terms and Conditions

Quick Summary: Spongle is a marketplace connecting Brands and Creators for influencer-marketing campaigns. We provide the platform; we are not a party to the contract between a Brand and a Creator. Payments run through Stripe. The Brand is charged in full when it funds a contract; the Creator's fee is held and released after a chargeback-protection window (7 working days for card, 12 working days for bank transfer), landing on the following Monday. Once the post is live, a Brand may choose to release it earlier. Creators keep 100% of their agreed fee. Brands pay the creator fee plus a flat 18% platform fee (the same for every Brand, with no subscription), a Spongle handling fee (6% on euro card-funded campaigns; 8% for pounds sterling, US dollars, and all other currencies), and VAT on those two fees where it applies — never on the Creator's fee (see Section 8.5). Only the Creator's fee can be refunded. Our platform fee, the Spongle handling fee, and VAT are not refundable. Once you approve the content, or release the payment early, that decision is final. Where a campaign reimburses a creator's product cost, that money is passed to the creator in full on top of their fee, and comes back to the brand in full wherever the fee does. Products a brand sends are at the brand's own risk — we do not handle, insure, or refund them. If a Brand pulls out after signing, the Creator is paid a share of the fee for the work already done. Our platform fee, handling fee and VAT are never refundable. Disputes are between the Brand and the Creator. Spongle applies pre-agreed rules to the verified facts and does not judge creative quality. You must be at least 18 to use Spongle. Irish law governs these Terms, with EU and UK consumer protections preserved. We never impose mandatory arbitration on you. A plain-language Code of Conduct -- what we expect, what is not allowed, and how reports are handled -- is set out in Appendix A.